Ambassador

Protecting the privacy and personal data of our users is of paramount importance to us. Through this policy, we aim to provide users with all the information regarding the processing of their personal data by us.

1. Data Controller
The entity responsible for the collection, processing, and use of personal data in accordance with the General Data Protection Regulation (GDPR) is Agefarma srl, located in Bari at via G. Mameli, 17. info@agefarma.it Data Protection Officer:
Agefarma srl, via G. Maeli, 17 - 70126 Bari - Italy

2. Collection of General Information
Personal data refers to all information relating to an identified or identifiable natural person. This may include, for example, name, phone number, address, and other similar data concerning the user communicated by the user via email or contact form. The information provided by the user who contacts us is saved for the purpose of processing their request and any further questions. The lawfulness of this processing is based on the legitimate interests pursued by the data controller, provided that the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data do not override. We are committed to treating the user's personal data with the utmost care, storing it securely, and not transmitting it to third parties.

3. Use of Cookies
This website, like many others, uses cookies, which are small text files stored on the user's device (computer, tablet, smartphone, etc.) when the user visits our website. Cookies allow certain information to be stored, such as the IP address, browser used, and operating system. Cookies cannot be used to run programs or transfer viruses to a computer. The information contained in cookies can be used to facilitate navigation and ensure the correct display of our web pages. Under no circumstances will the data collected by us be transmitted to third parties or linked to personal data without the user's consent. If the user consents to the use of cookies through the browser settings, the following cookies may be used on our websites: Google Analytics. Further information on how these cookies may affect personal data is available in the following sections. It is possible to view our website without cookies. Internet browsers are usually set to accept cookies. Please note that disabling cookies may prevent certain functions of the website from working correctly. Through browser settings, it is possible to selectively refuse individual cookies or deny consent to all cookies. Information and instructions on how to refuse consent to cookies or prevent their storage are available on the following web pages, depending on the browser provider used:

• Mozilla Firefox: https://support.mozilla.org/it/
• Internet Explorer: https://support.microsoft.com/it-it/windows/eliminare-e-gestire-i-cookie-168dab11-0753-043d-7c16-ede5947fc64d
• Google Chrome: https://support.google.com/accounts/answer/61416?hl=it
• Safari: https://support.apple.com/it-it/guide/safari/sfri11471/mac

We also use necessary cookies. These cookies are essential to provide basic website functionality. For example, when setting personal privacy preferences, logging in, or filling out forms. The use of necessary cookies does not require user consent and cannot be disabled.

4. SSL Encryption
In order to protect the security of any user's personal data during transmission, we use encryption technology (e.g., SSL) via HTTPS protocol at the most advanced state of the art.

5. Data Deletion or Blocking
We adhere to the principles of data necessity and economy. Consequently, we only retain user's personal data for as long as necessary to achieve the purposes stated here or in compliance with different retention periods required by the legislator. Upon achieving the respective purposes or upon expiration of the terms, the data are blocked or deleted by default and in accordance with legal regulations.

6. Google Analytics
Google Analytics is a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. Google uses cookies, which are small text files stored on the user's computer, to collect data for analyzing how users use the website. The information generated by the cookie about the use of this website is normally transmitted to a Google server in the United States and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be truncated by Google within member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated within the United States. On behalf of the operator of this website, Google will use this information for the purpose of evaluating the user's use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage. Within Google Analytics, the IP address transmitted by your browser will not be associated with any other data held by Google. The processing of data is aimed at evaluating the use of the website and compiling reports on website activity. Based on the use of the website and the internet, further services must be provided. The processing of data is based on the user's consent (Art. 6 para. 1 lett. a DSGVO). The recipient of the data is Google as the responsible data controller. For this purpose, we have entered into the corresponding contract with Google. The data will be deleted as soon as they are no longer necessary for our registration purposes. Google processes your data in the United States and is subject to the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework. The provision of personal data by the user is voluntary, solely on the basis of their consent. Refusal of consent to access the data may result in limitations on the functionality of the website. By selecting the appropriate setting available in the user's browser, consent to the use of cookies can be denied; however, please note that denying consent may make it impossible to access certain features of this website. It is also possible to prevent the collection of data generated by cookies and related to the use of the website by the user (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: Browser Add-On to disable Google Analytics. In addition to or as an alternative to the browser Add-On, you can prevent Google Analytics from tracking on our pages by clicking on this link. This will install an opt-out cookie on the user's device. This prevents Google Analytics from tracking this website and this browser in the future as long as the cookie remains installed on the user's browser. The Google Analytics tracking tool can also be used to evaluate the behavior of website visitors and to analyze their interests. For this purpose, we create a pseudonymous user profile.

7. YouTube Videos Integrated into the Website
Some of our web pages integrate YouTube videos. The provider of the respective plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When the user visits a page containing a YouTube plugin, a connection to YouTube's servers is established. This informs YouTube about which pages the user has visited. If the user is logged into their YouTube account, YouTube can associate the user's browsing behavior with their account. To prevent this, the user must log out of their YouTube account before visiting our website. When a YouTube video is started, the provider sets a cookie that collects information about the user's behavior. If the user has disabled the storage of cookies for the Google Ad program, such cookies will not be downloaded even when viewing YouTube videos. However, YouTube still collects non-personal information about website usage with other cookies. To prevent this, the user must block the storage of cookies in their browser. Further information on data protection by YouTube can be found in Google's privacy policy at the following link: https://policies.google.com/privacy?hl=en&gl=en

8. Social Plugins
On our website, we offer users the option to use so-called social buttons. To protect user data, we use the Shariff solution in implementing these buttons. This means that the social buttons on our website are simple graphic icons containing links to the respective provider's website. Only by clicking on the graphic will the user be directed to the services of the respective provider, with the subsequent transfer of their data to that provider. If the user does not click the graphic, no data exchange takes place between the user and the social button providers. For information on the collection and use of user data on social networks, please refer to the terms of use of the respective provider. On our website, we have integrated buttons from the following social networks: Facebook Inc. (1601 S. California Ave – Palo Alto – CA 94304 – USA) Twitter Inc. (1355 Market Street, Suite 900 – San Francisco – CA 94103 – USA) Instagram (Meta - Menlo Park - California - CA 94025 – USA) )

9. Forwarding via Links (Affiliates)
Our website also uses some links that allow us to make redirecting to other interesting websites more convenient. By clicking on these links, the user is only redirected to the respective web pages. In this case, no personal data is forwarded. Therefore, please refer to the respective privacy policy of the websites to which the user is redirected by clicking on the various links. We assume no responsibility for third-party websites.

10. Google Tag Manager
This website uses Google Tag Manager. With Google Tag Manager, you can manage website tags through a single interface. The Tag Manager tool (which implements the tags) is a cookie-free domain and does not collect personal data. This tool activates other tags, which in turn may collect data that Google Tag Manager does not have access to. Any deactivation at the domain or cookie level affects all tracking tags implemented with Google Tag Manager. This feature is only activated if you give your consent in accordance with Art. 6 para. 1 letter a) GDPR or Art. 49 para. 1 letter a) GDPR.

11. Data Protection Provisions Regarding the Application and Use of Google Remarketing
On this website, the data controller has integrated Google Remarketing services. Google Remarketing is a feature of Google AdWords that enables a company to display advertisements to Internet users who have previously visited the company's website. The integration of Google Remarketing allows a company to create user-based advertising and thus to display relevant advertisements to interested Internet users. The operating company of Google's remarketing services is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States. The purpose of Google Remarketing is to display advertisements that are relevant to the interests. Google Remarketing enables us to display ads on the Google network or on other websites, which are based on individual needs and correspond to the interests of Internet users. Google Remarketing sets a cookie on the information technology system of the person concerned. The definition of cookies is explained above. By setting the cookie, Google enables recognition of the visitor to our website when it calls up web pages, which are also members of Google's advertising network. With each call to an Internet site on which the service has been integrated by Google Remarketing, the web browser of the person concerned automatically identifies with Google. As part of this technical process, Google receives personal information, such as the IP address or browsing behavior of the user, which Google uses, among other things, for inserting interest-relevant advertising. The cookie is used to store personal information, such as the Internet pages visited by the person concerned. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the person concerned, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may transfer this personal data collected through the technical process to third parties. The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the web browser used would also prevent Google from setting a cookie on the information technology system of the person concerned. In addition, a cookie set by Google AdWords can be deleted at any time via the web browser or other software programs. The data subject has the possibility to object to the interest-based advertising by Google. For this purpose, the data subject must access from each of the browsers they use the link www.google.de/settings/ads and make the desired settings. Further information and the applicable data protection provisions of Google can be retrieved at https://www.google.com/intl/en/policies/privacy/.

12. Data Protection Provisions Regarding the Application and Use of Google AdWords
This website has integrated Google AdWords. Google AdWords is an Internet advertising service that allows advertisers to place ads in Google search engine results and in the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google's search results only appears when the user uses the search engine to retrieve a keyword-relevant search result. In the Google advertising network, ads are distributed to relevant web pages using an automatic algorithm, taking into account the previously defined keywords.
The operating company of Google AdWords is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES. The purpose of Google AdWords is to promote our website by including relevant advertising on Google's search engine results pages and the Google advertising network and by placing third-party advertising on our website. If a data subject reaches our website via a Google ad, a conversion cookie is stored on the data subject's system by Google. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the data subject. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages, such as the shopping cart from an online shop system, were called up on our website. Through the conversion cookie, both Google and the data controller can understand whether a person who reached an AdWords ad on our website generated sales, i.e., executed or canceled a sale of goods. The data and information collected through the use of the conversion cookie are used by Google to create visit statistics for our website. These visit statistics are used to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimize our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the data subject. The conversion cookie stores personal information, such as the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may transfer this personal data collected through the technical process to third parties. The data subject may, at any time, prevent the setting of cookies through our website, as stated above, by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google from setting a conversion cookie on the information technology system of the data subject. In addition, cookies already in use by Google AdWords can be deleted at any time via the web browser or other software programs. The data subject also has the opportunity to object to interest-based advertising by Google. To do this, the data subject must access the link www.google.de/settings/ads from each of the browsers they use and make the desired settings. Further information and the applicable data protection provisions of Google can be retrieved at https://www.google.com/intl/en/policies/privacy/.

13. Right to Access, Rectification, Blocking, Deletion, and Objection
The user has the right to obtain information about their personal data stored by us at any time in accordance with legal requirements. In accordance with legal requirements, the user also has the right to request the rectification, limitation, blocking, or deletion of their personal data, regardless of the data storage required for transaction processing. The user is also entitled to object to processing based on legal requirements. To exercise these rights and for all matters relating to data protection, the user is invited to contact our data protection officer, whose contact details are provided at the bottom of the page. Regardless, the user has the right to lodge a complaint with the competent supervisory authority. It is also emphasized that no automated decisions are made (e.g., no decision regarding the conclusion of a contract is made directly by a computer program).

14. Modification of our Data Protection Conditions
We reserve the right to occasionally update this information in accordance with the legal requirements in force at any given time or to make changes to our services, e.g., in the event of the introduction of new services. For future visits to our website, the new data processing policy will apply.

Legal Information

Address:
Agefarma srl
Via G. Mameli, 17
70126 - Bari (Italy)
Company Register Number: BA - 649394
VAT Number: 08778470727
agefarma@pec.it
info@agefarma.it

Legal Notes:
This website has been prepared with the utmost accuracy possible. However, no responsibility can be assumed for the correctness and accuracy of the information contained therein. Any liability for direct or indirect damages arising from the use of this website is also excluded, unless such damages are caused by intent or gross negligence. Further explanations are contained in our privacy policy.
s_______-

Use of the Website and its Subpages
By accessing and using this website, the user expresses their unconditional consent to these General Terms and Conditions. Therefore, please read the GTC carefully before using the website or accessing it in any other way. By accessing and using this website, the user declares to have read and understood these GTC, as well as to be legally bound by them, as if they had signed them.

1. Website Content
Agefarma srl assumes no responsibility for the timeliness, correctness, completeness, or quality of the information provided. In principle, Agefarma srl cannot be held liable in any case for material or moral damages caused by the use or non-use of the information provided and/or by the use of incorrect or incomplete information, unless such damages are expressly attributable to Agefarma srl for willful misconduct or gross negligence. All offers are to be considered non-binding and without obligation. Agefarma srl expressly reserves the right to change, supplement, delete, or suspend, temporarily or permanently and without prior notice, the publication of the entire website or parts thereof. The website may occasionally contain information regarding medical conditions. In case of health-related questions, however, the user is advised to consult a physician or specialist. The information contained on this website is solely of a general nature and cannot replace a medical diagnosis and therapy.

2. Use of the Website
The user may freely navigate within the website and download available materials at any time. All downloaded materials must be used exclusively for personal and non-commercial purposes.

3. Product Samples
Agefarma srl reserves the right not to provide free product samples in case of violation of the terms of use, multiple registrations, or doubts about the correctness of the user's provided data.

4. References and Links
In case of direct or indirect references to external websites (links) beyond the scope of responsibility of Agefarma srl, the obligation of liability only arises if Agefarma srl is aware of the content and it is technically possible and reasonable for Agefarma srl to prevent its use in case of illegal content. Hereby, Agefarma srl expressly declares that at the time of linking, no illegal content was recognizable on the linked pages. Agefarma srl has no influence on the current and future design, content, or authorship of the linked pages. Therefore, it expressly distances itself from all content of all linked pages that have been changed after the link was published. This principle also applies to all links and references external to its own online offer, as well as to third-party contributions published within the contact platform. In case of any illegal, incorrect, or incomplete content, and especially for damages resulting from the use or non-use of such information, the provider of the page to which reference is made is solely liable, not the one who merely refers to the respective publication via links.

5. Industrial Property Rights
Agefarma srl undertakes to respect the copyright of images, audio documents, video sequences, and texts in all publications, and to use images, audio documents, video sequences, and texts of its own production or to resort to images, audio documents, video sequences, and texts not subject to licenses. All trademarks mentioned on the website and possibly protected by third parties are subject, without restriction, to the provisions of the applicable law, as well as to the proprietary interests of the respective registered owner. The mere mention of such trademarks does not imply that they are not protected by the rights of third parties. Copyright for objects published and produced independently by Agefarma srl remains with Agefarma srl. Reproduction and use of such images, as well as audio documents, video sequences, and texts in other electronic or printed publications are not permitted without the explicit consent of Agefarma srl.

6. Effectiveness
Should individual parts or formulations of this text not comply, either in whole or in part, with current legal provisions or no longer be appropriate, the remaining parts of the document shall remain unaffected in their content and validity.

(pursuant to Chapter I, Title 3, Part 3, of Legislative Decree 206/2005 and subsequent amendments and integrations)

1. Premise and Effectiveness of the General Conditions
These general terms and conditions of sale (hereinafter, General Conditions) govern the purchase of products and services made remotely and made available through the internet network by the website www.rigydo.it (hereinafter, the Website) in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments and integrations (hereinafter, the Consumer Code). The seller of the products and owner of the Website is Agefarma Srl located at via G. Mameli, 17 - 70126 Bari (Ba) VAT number: 08778470727 regularly authorized for online sales. The consumer who accesses the Website to make purchases (hereinafter Customer) is required, before sending the order, to carefully read these General Conditions, which have been made available on the Website and can be consulted by the Customer at any time through the link contained in the confirmation email of each order to allow reproduction and storage.

2. Choosing and Ordering Products
The characteristics and price of the various products for sale on the Website (hereinafter Product or Products) are indicated on the page relating to each Product. To purchase retail Products, the Customer must fill out and send the electronic order form, following the instructions on the Website. The Customer must add the Product to the Cart, then enter the shipping and, if necessary, billing information, then select the desired payment method and confirm the order only after having read the General Conditions and the Privacy Policy and confirmed their acceptance. By sending the order from the Website, which constitutes a contractual proposal, the Customer acknowledges and declares to have read all the information provided to them during the purchase process and to fully accept these General Conditions and the payment terms transcribed herein. The contract concluded between Agefarma srl and the Customer is considered concluded upon acceptance of the order by Agefarma. This acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, shipping and billing details, the list of ordered Products with their essential characteristics and the total price, including any delivery charges. The Customer will check the confirmation email and if any errors in the order are identified, they will have 3 hours from receipt of such email to contact Customer Service directly from the Website using the appropriate contact form accessible via Support. After this deadline, the order will be processed for shipment, and no further changes will be accepted, without prejudice to the rights of the Customer under the subsequent article 7. Upon receipt of the order, Agefarma srl will verify the availability of the stock for the processing of the order. If one or more Products are not available, Agefarma Customer Service will promptly send an email communication to the Customer who, within the following 12 hours, will have the option to respond to confirm the shipment of any additional available Products or to cancel it. In case of no response within this period, the order will be considered confirmed, and the available Products will be shipped. If only a few Products are not in stock, Agefarma will process the order with the available Products. In both cases, the amount related to the missing Products will be refunded according to the chosen payment method.

3. Product Information
The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the descriptive sheet. It is understood that the image of the Products is for presentation purposes only and may not be perfectly representative of its characteristics and quality but may differ in color and size.

4. Coupon Codes - Promotions - Gifts
Agefarma may include discount coupons inside packages, send them via email, or through partner websites that can be used by the expiration date indicated on the coupon itself. The discount coupon must be entered on the dedicated online page and activated through the respective button. The system will update the total amount of the order net of the coupon value. The use of the coupon is governed by the following conditions of use:

• - Coupon cannot be combined with other commercial initiatives;
• - Coupons have a predefined value or can be in the form of a percentage discount;
• - They have an expiration date indicated on the coupon itself;
• - The coupon does not entitle to change, will not be refunded, in whole or in part, and must be used before the expiration date. The voucher cannot be resold;
• - The coupon can only be used for online product purchases;
• - For fixed amount coupon codes, it has the nominal value indicated. If this is not sufficient to cover the order amount, the buyer can proceed to use it by using the payment methods provided by the Site.

5. Prices and Shipping
Product prices include all taxes and duties. All prices are expressed in Euros. • Shipping in Italy: Throughout Italy except for mountainous and/or hard-to-reach areas. Shipping costs €2.99. • International Shipping: International shipments are always subject to charges. For rates, please consult the support page.

6. Payment Methods and Invoicing

6.1 Payment Methods
Customers can pay for the Products and related delivery charges via Credit Card (Stripe) and PayPal. Credit Card Payment for Products purchased on the Site can be made by credit card directly through the Site. Agefarma accepts VISA, Mastercard, Maestro credit cards. Accepted credit cards are indicated on the footer of each page of the Site. The Total Amount Due will be charged to the user by Agefarma upon order transmission. In order to ensure payment security and prevent fraud, Agefarma reserves the right to request the user to send, via email, a copy of both sides of their ID card and, if the order holder is different from the cardholder, the ID card of the latter. The document must be valid. The email request will specify the deadline by which the document must be sent to Agefarma. This deadline will not exceed 5 working days from the receipt of the request by the user. Pending receipt of the requested document, the order will be suspended. The user is required to send the requested documents within the specified deadline. If Agefarma does not receive these documents within the specified deadline or receives expired or invalid documents, the contract will be deemed terminated by law pursuant to and for the purposes of Article 1456 of the Italian Civil Code, and the order subsequently canceled, without prejudice to Agefarma's right to compensation for any damage it may incur due to the user's non-compliant behavior. Contract termination, of which the user will be notified via email, within 5 working days from the expiration of the deadline for sending the documents requested by Agefarma, will result in the cancellation of the order with a consequent refund of the Total Amount Due, if paid, by crediting it back to the same payment method used. In the event of timely receipt by Agefarma of the valid documentation requested, the delivery terms applicable to the order will commence from the date of receipt of such documentation. Agefarma uses a secure payment service Stripe which involves the use of the SSL security protocol. The confidential credit card data (card number, cardholder, expiry date, security code) are encrypted and transmitted to the payment manager. Agefarma never has access to nor stores the credit card data used by the user for Product payment, even in cases where the user proceeds with Credit Card Saving, except for the case, limited to the data regarding the cardholder, as mentioned in the preceding paragraphs. PayPal
PayPal, an eBay group company, is a fast and secure payment system. Once this payment method is selected and clicking on Confirm Order, a window will pop up where you can choose between two options:
- Make payment with your personal PayPal account; or

- Pay with any credit/prepaid card (Stripe).
The system communicates directly with PayPal in total security, so Agefarma never becomes aware of your payment method details. The amount will be charged directly to the credit card (Visa, Visa Electron, Postepay, Mastercard) or prepaid card (PostePay) you have chosen or associated with your PayPal account. You will receive a confirmation email for each transaction from PayPal. The order amount will be debited from your PayPal account at the time of order acquisition. In case of cancellation, the amount will be refunded to your PayPal account or to your credit/prepaid card.

6.2 Order Invoicing
If the purchase is made by a professional/company, it is possible to request an invoice by selecting the invoice option during the ordering process and entering the billing details including tax code and/or VAT number. In this case, the invoice will be sent via email to the provided address. The professional/company is responsible for correctly entering the billing details and is expressly informed that, in case of failure to request the invoice during the order phase, it will not be possible to request it later.

7. Transport and Delivery
Products purchased on the Site will be delivered to the address provided by the Customer during the purchase procedure in the Shipping Details section. All purchases will be delivered by express courier (hereinafter, Courier) from Monday to Friday, excluding holidays and national holidays. Agefarma is not responsible for delays that are not foreseeable or attributable to it. Shipping and delivery times vary within 24/48 working hours from the transaction, throughout Italy. Shipments abroad may be made with different couriers depending on the destination country to ensure the Customer the best available rate.

8. Right of Withdrawal
The consumer has the right to withdraw from the contract, without specifying the reasons, within 14 days. The withdrawal period expires 14 days after the day on which the consumer or a third party, other than the carrier and designated by him, acquires physical possession of the last good. To exercise the right of withdrawal, it is necessary to inform us of the decision to withdraw from this contract by means of an explicit statement. For this purpose, the withdrawal form can be used via the Support section. To comply with the withdrawal period, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal
If the consumer withdraws from this contract, all payments made to us for the order, including delivery costs (with the exception of any additional costs resulting from the choice of a delivery type other than the least expensive standard delivery offered by us), will be reimbursed without undue delay and in any case no later than 14 days from the day we are informed of the decision to withdraw from this contract. Said refunds will be made using the same means of payment used for the initial transaction, or by bank transfer in case the order was paid on delivery, unless expressly agreed otherwise; in any case, there will be no charge for such refund. The refund may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier. Please return the goods to us at Agefarma Srl - Via G. Mameli, 17 - 70126 Bari - without undue delay and in any event within 14 days from the day you communicated your withdrawal from this contract. The deadline is met if the consumer returns the goods before the expiry of the 14-day period. The direct costs of returning the goods will be borne by the consumer. The consumer is only responsible for the decrease in the value of the goods resulting from handling the goods other than that necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from the Right of Withdrawal
The right of withdrawal cannot be exercised for:

• - the supply of goods or services whose price is linked to fluctuations in the financial market that the professional cannot control and that may occur during the withdrawal period;
• - the supply of goods made to the consumer's specifications or clearly personalized;
• - the supply of goods which are liable to deteriorate or expire rapidly;
• - the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• - the supply of goods which are, by their nature, inseparably mixed with other items after delivery;

The right of withdrawal indicates that if for any reason you are not satisfied with your purchase, you can return the products purchased in full or in part within 14 days from the date of receipt of your order. If you purchase with a VAT number, you cannot exercise the right of withdrawal. Also, it is never possible to exercise the right of withdrawal for food products. Furthermore, it is not applicable if the supply relates to the consumer's current consumption and is physically delivered on regular and frequent rounds to the consumer's home, residence, or workplace.

9. Warranty and Conformity Defects
In case of conformity defects of Products sold by Agefarma srl, the Customer must immediately contact Customer Service using the appropriate contact form accessible on the Website through the Support section. All products sold by Agefarma srl are covered by the manufacturer's conventional warranty and a 24-month warranty for conformity defects, pursuant to Legislative Decree 24/02. To avail themselves of warranty assistance, the Customer must keep the fiscal receipt (or invoice-receipt) received in the package or via email in digital format. The manufacturer's conventional warranty is provided according to the methods illustrated in the documentation inside the product packaging.

10. Satisfied or Refunded Option:
1. Definition of the Satisfied or Refunded Option
* Agefarma srl offers its customers the satisfied or refunded option for Rigydo Natura products purchased on the website covering a minimum treatment period of 60 days. To be eligible for a refund, customers must have used the product, as indicated in the instructions provided with the package, continuously for 60 (sixty) days.
2. Return Period
Customers have the right to return the product within 65 days from the delivery date.
3. Conditions for Return
All accessories, original packaging, and documents (order number, copy of the invoice, and proof of purchase) must be returned and sent to Agefarma srl.
4. Return Procedure
* To request a refund, the customer must contact our support at support@agefarma.it and request authorization for the return.
* The customer is responsible for the return shipping costs of the package and the cost of the satisfied or refunded compensation of €12.00.
5. Evaluation of the Return
Once the required documentation is received, the refund will be processed by Agefarma srl.
6. Refund
The refund will be processed within 14 days from the receipt of the associated documentation.
The refund will be made using the same payment method used for the purchase. 8. Applicable Law
These sales conditions are governed by the law applicable in the territory in which Agefarma srl operates.
9. Changes to the Conditions
Agefarma srl reserves the right to make changes to the satisfied or refunded conditions without notice.

11. Errors and Limitation of Liability
The information regarding the Products provided through the Website is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Agefarma srl cannot be held responsible, except in cases of willful misconduct or gross negligence. Agefarma srl reserves the right to correct errors, inaccuracies, or omissions even after an order has been submitted, or to modify or update information at any time without prior notice, without prejudice to the Customer's rights under these General Conditions and the Consumer Code. Except in cases of willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance or partial fulfillment of an order is excluded. The Customer (Company) acknowledges that Agefarma srl is authorized to sell dietary supplements online with the acceptance of these General Conditions and declares, under its full and exclusive responsibility, to purchase the Products offered online by Agefarma srl as an end consumer in the context of a retail sale (B2C Business to Consumer). Consequently, any civil, criminal, and/or administrative liability attributable to Agefarma srl, arising from, descending from, and/or connected to false statements made by the Customer (Company) regarding their status as an end consumer, as stated above, will be exclusively attributable to the latter, without prejudice to Agefarma srl's right to demand from the Customer (Company) compensation for all damages suffered and to be suffered.

12. Complaints
Any complaints or requests regarding your order must be forwarded to Agefarma srl's Customer Service using the form available in the Support section.  

13. Parity Conciliation
According to Article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code), the customer can use the Parity Conciliation procedure. The Procedure can be initiated if the consumer, after filing a complaint with the company, does not receive a response within thirty days, or has received a response that he does not consider satisfactory.  

14. Applicable Law and Competent Court
The sales contract between the Customer and Agefarma srl is considered concluded in Italy and governed by Italian Law. For the resolution of disputes relating to the interpretation, execution, or termination of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the competent court is exclusively that of his municipality of residence or domicile if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Bari, excluding any other competent court. *

Pursuant to Article 1341 of the Italian Civil Code, the Customer declares to have specifically read and accepted the following articles of these General Conditions: 6 (liability for delays in delivery), 10 (right to correct errors - exclusion of liability).